Frequently Asked Questions:
If you’re unable to find the answer to your question, please contact us at info@dmaestheticsdecor.com for further assistance.
Where is DM Aesthetics Interiors & Decor (DMAID) located?
DMAID, short for DM Aesthetics Interiors & Decor, is based in Dallas, Texas. Our Dallas location allows us to conveniently serve residential and commercial clients throughout Dallas and surrounding areas. We also offer virtual design services for clients outside of our local service area.
Does DMAID provide design services to clients outside of Texas?
Yes. DM Aesthetics Interiors & Decor (DMAID) offers virtual E-Design services for residential and commercial clients located outside of Texas. Through our virtual design process, clients can receive personalized design guidance, space planning, furnishing and material selections, design concepts, and other applicable services without the need for in-person meetings.
If an out-of-state project requires or requests an on-site visit, travel may be considered based on the project scope, location, and availability. Any applicable travel, lodging, transportation, or related expenses will be discussed with the client and outlined separately before travel is scheduled.
What interior design styles does DMAID specialize in?
DM Aesthetics Interiors & Decor (DMAID) specializes in what we call our “Three M’s” of design: Moody, Minimalist, and Modern. These signature design directions represent the aesthetics we are most passionate about and are the foundation of the spaces we create.
While every DMAID project is personalized to reflect the client’s individual needs, preferences, and lifestyle, our designs remain rooted in one or a combination of these three aesthetics. Whether you prefer the depth and drama of a Moody space, the clean and intentional simplicity of Minimalist design, the refined look of Modern interiors, or a blend of the three, DMAID will create a design that feels uniquely yours while remaining true to our signature approach.
We encourage prospective clients to review our portfolio before booking to ensure DMAID’s design aesthetic aligns with the vision they have for their space.
How do I determine which DMAID design style is right for me?
After scheduling your consultation, you will receive a questionnaire designed to help DMAID better understand your design preferences, needs, and overall vision. Your responses will provide insight into the colors, textures, materials, furnishings, and design elements you are naturally drawn to. You may also have the opportunity to provide inspiration photos or links for DMAID to review before your consultation.
During the consultation, we will discuss your responses and determine whether your preferences align most closely with DMAID’s signature Three M’s of design: Moody, Minimalist, Modern, or a combination of these styles. You do not need to know your exact design style before booking—DMAID will help you identify a design direction that reflects your preferences while remaining consistent with our signature aesthetic.
What can I expect during my initial consultation with DMAID?
During your initial consultation, DMAID will discuss your project needs, goals, preferences, estimated investment, timeline, and expectations to determine the best approach for your project. We will also review the services that may best align with your needs, answer relevant questions, and discuss applicable design packages and optional services. The consultation also provides an opportunity for both DMAID and the client to determine whether we are the right fit to move forward together.
How should I prepare for my consultation with DMAID?
To make the most of your consultation with DM Aesthetics Interiors & Decor (DMAID), we recommend preparing any information or inspiration that will help us better understand your needs, preferences, and overall vision.
Before your consultation, consider gathering:
- Questions or concerns you would like DMAID to address during the consultation.
- Inspiration photos, links, Pinterest boards, Reels, or videos that reflect styles, colors, furnishings, or design elements you love.
- Photos or videos of your current space, particularly the rooms or areas you would like to discuss.
- Existing furniture, décor, or design elements you would like to keep or incorporate into the new design.
- An estimated project investment and desired timeline to help guide recommendations that are appropriate for your project.
- Floor plans, measurements, or other relevant project documents, if available.
A mood board is welcome but not required. The goal is simply to provide DMAID with enough information to understand your vision and use your consultation time as effectively as possible.
Are DMAID’s consultation fees refundable?
Consultation fees paid to DM Aesthetics Interiors & Decor (DMAID) are non-refundable. We encourage clients to carefully review the consultation description and service details prior to booking to ensure the selected consultation aligns with their needs.
If you choose to move forward with DMAID following your consultation, the consultation fee may be applied toward the applicable service fees for your project.
Consultation fees compensate DMAID for the time, professional expertise, preparation, and personalized guidance provided during the consultation.
What is DMAID’s cancellation and rescheduling policy?
DM Aesthetics Interiors & Decor (DMAID) allows clients to reschedule a consultation with at least 24 hours’ notice. Each consultation may be rescheduled one time, subject to availability. Rescheduling requests submitted less than 24 hours before the scheduled consultation will not be accepted.
If you need to cancel your consultation, please contact DMAID at info@dmaestheticsdecor.com. Please note that consultation fees are non-refundable.
What happens if DMAID needs to cancel or reschedule my consultation?
In the event that DM Aesthetics Interiors & Decor (DMAID) must cancel or reschedule your consultation due to an unforeseen circumstance, you will be notified as soon as reasonably possible. DMAID will work with you to reschedule your consultation for another available date and time at no additional charge.
If DMAID cancels the consultation and a mutually agreeable rescheduled appointment cannot be arranged, the consultation fee will be refunded in full. This exception applies specifically to consultations canceled by DMAID and does not override DMAID’s non-refundable consultation policy for client-initiated cancellations.
What happens if I am dissatisfied with my consultation or the guidance provided by DMAID?
DMAID is committed to providing thoughtful, professional design guidance and personalized recommendations based on the information, preferences, goals, and project details shared during your consultation. However, interior design is subjective, and individual preferences may vary. For this reason, DMAID cannot guarantee that every recommendation will align with a client’s personal preferences or desired outcome.
Clients maintain final responsibility for deciding whether to implement any recommendations provided during the consultation. We encourage clients to ask questions, communicate concerns, and seek clarification during their scheduled consultation so they can make informed decisions regarding their space.
Because consultation fees compensate DMAID for the reserved appointment time, preparation, professional expertise, and guidance provided, consultation fees remain non-refundable regardless of whether a client chooses to implement the recommendations discussed.
If you have concerns regarding your consultation experience, we encourage you to contact DMAID directly. Client feedback is valued and will be reviewed appropriately.
How much do DMAID’s services cost?
DMAID’s service rates vary based on several factors, including the type of service selected, project scope, property or project size, location, and anticipated timeline. Additional travel fees may apply to in-person services for project locations more than 30 miles from ZIP code 75208. Applicable service fees and project-specific pricing will be discussed during the consultation and outlined in the client’s proposal.
Why is establishing a project investment important when working with DMAID?
Establishing a project investment is an important part of DMAID’s design process. During the consultation, we discuss the client’s anticipated investment so we can better understand their financial expectations and recommend furnishings, materials, finishes, labor, and other project elements that reasonably align with the approved scope of work.
Throughout the project, DMAID makes reasonable efforts to remain mindful of the established investment when developing recommendations and coordinating applicable project expenses. If selections, changes, unforeseen conditions, or other project-related costs may cause the project to approach or exceed the anticipated investment, we will communicate those concerns with the client and discuss available options before proceeding whenever possible.
Ultimately, the client maintains control over their financial decisions and must approve any applicable purchases, upgrades, or changes that affect their project investment. Our goal is to balance the client’s design vision, priorities, and financial expectations while maintaining transparency throughout the process.
Are DMAID’s service fees included in the overall project investment?
No. DMAID’s service fees are separate from the client’s overall project investment. The project investment represents the amount allocated toward items and expenses associated with completing the project, such as furnishings, décor, materials, finishes, labor, installations, and other applicable project costs.
DMAID’s professional service fees are calculated separately based on the selected service, project scope, and other applicable factors. Clients should plan for DMAID’s service fees in addition to the investment established for their project.
For example, if a client establishes a $10,000 project investment, that amount is allocated toward the project itself. DMAID’s applicable service fees would be calculated separately and added to the client’s overall financial commitment.
Does DMAID require a retainer to begin a project?
Yes. DMAID generally requires a 50% initial retainer based on the total service fees for the selected package. The initial retainer is non-refundable and credited toward the client's total service fees. The remaining balance and applicable payment schedule will be outlined in the client's proposal, contract, and invoice. Certain services may require payment in full rather than a retainer.
What payment methods does DMAID accept?
DM Aesthetics Interiors & Decor (DMAID) accepts credit cards, debit cards, and cash as approved forms of payment. Clients will receive an invoice outlining the applicable services, fees, and payment amount due.
Electronic payments can be securely submitted through the payment options provided on the client’s invoice. All payments must be made according to the payment terms and due dates outlined in the applicable invoice, proposal, or contract.
What is the difference between DMAID’s Project Management and Home Furnishing Design services?
The primary difference between DMAID’s Project Management and Home Furnishing Design services is the level of involvement and oversight your project requires.
Project Management is best suited for residential projects involving renovations, remodels, installations, contractors, vendors, or multiple phases of work that require ongoing coordination and oversight. Depending on the approved scope of work, DMAID may assist with project scheduling, contractor and vendor coordination, material and finish selections, purchasing, installations, site visits, and monitoring the project’s progress from beginning to completion.
Home Furnishing Design is best suited for residential spaces that do not require extensive renovation or construction management. This service focuses on transforming a space through furniture, lighting, rugs, artwork, window treatments, accessories, space planning, and other decorative selections. It is ideal for clients furnishing a new space or refreshing an existing one.
If you are unsure which service best fits your needs, DMAID can evaluate your project during the consultation and recommend the service or package that most appropriately aligns with your project scope and goals.
What does a typical DMAID project process look like?
Every project with DM Aesthetics Interiors & Decor (DMAID) is unique, and the exact process will vary depending on the service selected and approved scope of work. Generally, a DMAID project begins with a consultation to discuss the client’s needs, design goals, project investment, timeline, and expectations. If both parties decide to move forward, the applicable proposal, contract, and invoice are provided before services begin.
From there, the project may progress through design development, space planning, design boards, color palettes, product and material selections, client approvals, purchasing and procurement, contractor or vendor coordination, installation, staging, and final completion, depending on the services included in the client’s package.
Communication is maintained throughout the project to discuss selections, approvals, project updates, scheduling, and any changes that may affect the scope, investment, or anticipated timeline. DMAID’s goal is to provide an organized and collaborative experience while guiding each project from the initial vision through its applicable stages of completion.
How involved will I need to be throughout the design process?
The level of client involvement varies depending on the DMAID service or package selected. Regardless of the level of involvement, clients are expected to participate in key decisions, provide timely feedback and approvals, and communicate their needs, preferences, and project expectations throughout the design process.
For clients who prefer minimal involvement, DMAID can take a more hands-on role in managing the design process and coordinating the project from beginning to completion. Clients who prefer moderate involvement may participate more actively in project execution while DMAID provides project management, coordination, and oversight. For clients who prefer greater involvement, DMAID can develop the design while the client assumes responsibility for coordinating and executing the project after the design phase.
During the consultation, we will discuss your preferred level of involvement and recommend the service or package that best aligns with your project needs and expectations.
How long does a typical interior design project take?
Every interior design project is unique, so project timelines vary based on the scope of work, project complexity, product and material availability, contractor schedules, custom orders, and other project-specific requirements. Depending on the services selected, a project may take several weeks to several months to complete.
During the planning phase, DM Aesthetics Interiors & Decor (DMAID) will establish an estimated project timeline based on the approved scope of work and discuss any important deadlines or milestones with the client. Throughout the project, we provide updates regarding progress and any circumstances that may affect the anticipated timeline.
While DMAID makes every reasonable effort to keep projects progressing efficiently, timelines may be affected by factors outside of our control, including shipping delays, backorders, contractor availability, construction changes, and unforeseen site conditions. Our priority is to maintain clear communication while delivering a thoughtfully executed design without compromising quality.
How does DMAID handle the purchasing of furniture, décor, and other project items?
When purchasing and procurement services are included in the client’s selected package, DM Aesthetics Interiors & Decor (DMAID) sources furniture, décor, lighting, rugs, artwork, window treatments, and other approved project items from a variety of retailers, vendors, and suppliers. Selections may be sourced online or in-store based on the project’s design direction, investment, availability, and specific needs.
Clients will have an opportunity to review and approve applicable selections before purchases are made. Once approved and payment has been received, DMAID may coordinate purchasing, ordering, and applicable delivery details on the client’s behalf, depending on the services included in the approved scope of work.
Because product pricing, inventory, lead times, and availability can change, DMAID cannot guarantee that a particular item will remain available until the order has been successfully placed. If an approved item becomes unavailable, DMAID will discuss appropriate alternatives with the client when applicable.
Can I purchase furniture, décor, or materials on my own?
Yes, depending on the services included in your selected DMAID package. Some clients may choose to purchase approved furniture, décor, materials, or other project items directly, while other projects may include purchasing and procurement services coordinated by DM Aesthetics Interiors & Decor (DMAID).
If you choose to purchase items independently, you will be responsible for placing and verifying orders, making payments, tracking shipments, inspecting deliveries, handling damages or missing items, processing returns or exchanges, and communicating directly with the applicable retailer, vendor, or supplier.
To maintain the integrity of the approved design, clients are encouraged to consult with DMAID before purchasing substitutions or making changes to approved selections. Items purchased independently that differ from the approved design may affect the overall design, fit, functionality, project investment, or anticipated timeline.
Specific purchasing and procurement responsibilities will be outlined in your applicable proposal and contract.
What happens if I don’t like an item included in my shopping list?
If an item included in your formal shopping list does not align with your preferences, DMAID allows up to two shopping list revisions. During the revision process, clients may provide feedback regarding selections they would like reconsidered, and DMAID will source appropriate alternatives that remain consistent with the approved design direction, project investment, and overall vision for the space.
We encourage clients to provide clear and consolidated feedback when reviewing each shopping list so revisions can be completed efficiently. Once the two included revisions have been used, any additional revisions or sourcing requests may be subject to an additional design fee.
How long does accent wall or wallpaper installation typically take?
The timeframe for accent wall and wallpaper installation varies depending on the size and complexity of the project. Many installations may require approximately two or more days; however, the actual timeframe will depend on factors such as the number and size of walls, wall condition, required preparation, design complexity, materials being installed, and applicable drying or curing time.
DMAID will evaluate the scope of work and provide an estimated installation timeframe before the project is scheduled. Any conditions discovered during installation that may affect the anticipated timeline will be communicated to the client.
How are travel fees determined for out-of-state projects?
Travel fees for out-of-state projects are determined on a project-by-project basis and will vary depending on the project location, scope of work, number of required on-site visits, and length of travel. Applicable expenses may include airfare or other transportation, lodging, ground transportation, parking, baggage, and other reasonable travel-related costs necessary to complete the approved services.
Before any out-of-state travel is scheduled, DMAID will discuss the anticipated travel requirements with the client and provide the applicable fees for approval. Travel-related fees are separate from DMAID’s professional service fees and the client’s established project investment unless otherwise stated in the approved proposal or contract.
What happens after my consultation if I want to move forward with DMAID?
If you decide to move forward with DM Aesthetics Interiors & Decor (DMAID) following your consultation, we will review the information discussed and determine the service or package that best aligns with your project needs, goals, and scope of work.
DMAID will then prepare and provide the applicable proposal, contract, and invoice outlining the approved services, service fees, payment requirements, and other applicable project details. Clients will have an opportunity to review these documents before committing to the project.
Once the required documents have been completed and the applicable initial retainer or payment has been received, your project will officially move into the next phase of DMAID’s process. Any additional information, scheduling requirements, or next steps specific to your project will be communicated at that time.
Can I make changes to my project after the design or scope of work has been approved?
Yes. We understand that project needs may evolve; however, changes requested after the design or scope of work has been approved may affect the project timeline, service fees, project investment, material requirements, and other project details.
Requests to add rooms or services, modify previously approved designs or selections, or otherwise expand or alter the original scope of work will be reviewed by DM Aesthetics Interiors & Decor (DMAID) before any additional work is performed. Depending on the nature of the request, additional design fees, material costs, labor costs, or other applicable charges may apply.
Any changes requiring an adjustment to the approved scope of work must be documented and approved by both DMAID and the client before the additional or revised services begin. Clients are encouraged to communicate requested changes as early as possible to help minimize potential delays and additional costs.
Does DMAID work with contractors and vendors, or do I need to hire my own?
Yes. DM Aesthetics Interiors & Decor (DMAID) works with contractors, tradespeople, vendors, and suppliers as needed based on the scope of each project. Depending on the service or package selected, DMAID may assist with obtaining estimates, coordinating contractors and vendors, scheduling applicable work, communicating project requirements, and providing project oversight.
Clients may also have their own preferred contractors or vendors. When appropriate, DMAID can coordinate with client-selected professionals as part of the approved scope of work. All contractors and vendors must be able to meet applicable project requirements and work collaboratively with DMAID throughout the project.
The level of contractor and vendor coordination provided by DMAID depends on the services included in the client’s proposal and contract. Any responsibilities related to hiring, payment, scheduling, or supervision will be clearly established before project execution begins.
Does DMAID guarantee product availability, pricing, or delivery dates?
No. DM Aesthetics Interiors & Decor (DMAID) cannot guarantee product availability, pricing, shipping, or delivery dates, as these factors are determined by third-party retailers, vendors, manufacturers, and suppliers and may change without notice.
Product pricing and availability are subject to change until an order has been successfully placed and confirmed. Items may also become backordered, discontinued, delayed, or otherwise unavailable during the course of a project.
When purchasing or procurement services are included in the approved scope of work, DMAID will make reasonable efforts to keep clients informed of significant order updates or changes that may affect the project. If an approved item becomes unavailable, DMAID may recommend an appropriate alternative for the client’s approval.
Any changes in product availability, pricing, shipping, or delivery may affect the client’s project investment and anticipated timeline.

